Privacy

Privacy Policy

Astro Care Group Pty Ltd (ABN 99 700 192 981) · Last updated 13 July 2026

We collect as little personal information as we can, and we treat what you do share with us the way we treat the people we care for — respectfully. This policy explains what we collect, why, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Callback form: your name, phone number and what you'd like help with — only when you choose to send them.
Chat helper: the messages you type, so the helper can answer. Don't include health details or personal identifiers in chat — for anything personal, use the callback form or phone.
Phone & email: whatever you choose to tell us when you contact us.

We don't use advertising trackers and the site doesn't require accounts or logins.

How we use it

To call or write back when you've asked us to.
To answer your questions and plan the care you've asked about.
We never sell your information, and we never use it for marketing you haven't asked for.

Who handles it on our behalf

Form delivery: callback requests are delivered to our inbox by FormSubmit (formsubmit.co).
Chat: chat messages are processed by Cloudflare (hosting) and Anthropic (the AI that writes replies). Chat conversations are not used to identify you.
Website hosting: GitHub Pages serves this website; embedded videos are served by YouTube (privacy-enhanced mode) and play only if you press play.

Storage and retention

Enquiry details live in our email system and are kept only as long as needed to help you, or as the law requires. If you become a client, your care records are handled under the Aged Care Act and Quality Standards record-keeping rules.

Your rights

You can ask us at any time to see the personal information we hold about you, correct it, or delete it. Email info@astrocare.com.au or call 1800 ASTRO (1800 278 762). If you're not happy with our response, you can complain to the Office of the Australian Information Commissioner.